I remember an almost-discussion on twitter a while back, with shefaly and gkjohn, on whether was a tech company or a media company. The context was the Android getting space on the otherwise bare Google homepage. That would have a reach greater than perhaps most, if not all media giants. And thus I thought about taking a look at what could possibly be the new form of a media conglomerate.
While Google’s dominance in search is complete, social search is another matter altogether, and if we go by Hitwise’s report on web user activity in Australia, social search is poised to overtake search soon. Though this is an Australia specific report and though it does leave room for arguments (YouTube is classified as social search though it is usually categorised as video search) it is definitely a trend. And while this page would give you enough statistics to show that ‘social’ is not really limited to Facebook or even Twitter, and includes everything from blogs to LinkedIn, if I had to choose one company which would be the player to beat in social search, it would be Facebook.
But first, Google. Google is now easily the print industry’s bogeyman, and despite robots.txt wars and pay-walls, Google continues to explore the territory. From adding FastFlip on the Google News homepage to the ‘starred’ feature which allows you to track stories of your choice on a separate page, thereby lending the algorithm a personal touch, Google is upping the ante on a regular basis. Meanwhile, understanding that its lagging in the ‘social’ space, despite services like Orkut, Google is working on an integrated social strategy using everything from a user’s current network of contacts in Google services to a social search that includes contacts from other networks and from OpenSocial and Friend Connect to supporting OpenID and OAuth, and even having a tweet ranking algorithm now. This could ensure that Google becomes an important part of our social profile soon, though personally I’d think a lot before working on my Google Profile!!
Meanwhile, with over 350 million users, half of whom visit the site daily, Facebook is well placed to throw a spanner in Google’s works. Facebook’s biggest strength is the trust factor it automatically brings to search results because it draws these from a social graph – users and their inter-connections, and its a gigantic data mine. From the link shared earlier, over 2.5 billion photos and 3.5 billion pieces of content (links, posts etc) are shared every month on Facebook. There are 700000 active local businesses are listed. Meanwhile, it is trying to provide tangible business value too, from a conversion tracker to encouraging users to set up their accounts for news reading, it is now trying to dislodge Google from its areas of strength. Google is spread all over the web, and Facebook is a walled garden. But then, it spreads itself with Facebook Connect, which is implemented in 80000 sites engaging 60 million users every month.
January 28th was World Data Privacy day. Google renewed its privacy vows, and everyone must’ve had a good laugh. This kinda explains why. And while Facebook makes claims that its recent updates to Privacy Settings had 35% users thinking about privacy and configuring their settings, revelations like these don’t help.
RWW had a good post on Data Privacy Day on Facebook’s volteface with regards to privacy, which also made me think about the evolution of the web and the two sides of the coin – the convenience of recommendations based on my likes gleaned from my interactions on a network, and the privacy of that data. The last part of Samir Balwani’s excellent post on Social Media ROI begins to address exactly this area.
A few other players in the game emerge when we look at a larger landscape of web access. The iPhone vs Android vs (you could also say) Symbian/Maemo battle rages, even as 65 million users access Facebook on mobile. Google now has its own operating system and the gPad (concept) pictures are already floating on the net (within a few days of the iPad launch). Nokia, Apple and even old Microsoft, they are all media in themselves too. The common factor is data about us.
The reason why all this is interesting is because unlike the earlier forms of media we have known, neither Google nor Facebook are content creators. They are aggregators of content – from known publishers from old and new media, and more importantly, from us, the users. Our consumption patterns and interactions will be the data from which marketing insights will be gained. As these networks increasingly become media, the search for revenue models and the trends of using these as marketing/advertising platforms will also increase. This needs to be kept in mind as we spread ourselves across the networks.
until next time, virtual realty 🙂
Bonus Read: Why Facebook is wrong: Privacy is still important