It was an interesting coincidence that a couple of weeks back, around the time I posted on brand building and the effects of instant gratification (largely in the context of social media), I also got into a minor debate with a colleague on brand communication – tonality, voice etc. This is a topic I constantly think about – brand building in the social era- and on this blog, that is manifested in the form of posts from ‘flawsome‘ to ‘consistency and cohesion‘ to larger canvasses like brand identity and the definition of ‘brand’.
Thanks to an ever changing social landscape, the questions and the answers are extremely dynamic. Different brands face different challenges as per their category, (pricing, demographic, ‘conscious’ly purchased or not) how long they have been around, their internal processes, structures and culture, and so on. But the earlier eras also had challenges and yet, we managed to define certain basic frameworks of brand building, which could be adapted across product categories, geographic locations and so on.
Social has indeed disrupted everything because unlike say, television, which probably took over from print, it fundamentally changed the linear narrative by making ‘media’ a two way street, with side lanes opened up by consumers. It is probably because of this, that (for example) a Leo Burnett’s Human Brands concept (this post, for context) goes beyond adapting current frameworks and into the purpose of the brand itself.
Brands that have built themselves in the ‘traditional media’ era are trying to adapt themselves, and that brings its own set of challenges. But what about brands being built now? Ignore the tech brands for now please – Facebook, Google, Twitter etc, what would your framework be if you had to build a brand starting now, in this age of massively fragmented media and user presence? Would you design the brand identity and adapt it to different media platforms or would you go with a bare minimum checklist and allow it to evolve with consumers adding context across various touch points – real and virtual? I’d really love to hear some perspectives!
until next time, frames per second…